Shipping can sometimes go awry with delays, lost parcels, or damage. Different couriers have varying terms and conditions, including liability coverage. This article breaks down how to file a claim for a shipment when premium insurance was not purchased.
In this article:
For information on which couriers offer included liability, please check our Courier Pages.
Liability Courier
Couriers offer included liability, typically between USD $50-$100, for certain premium services. If your shipment is potentially lost or damaged, follow these steps:
1. Contact Easyship: If you have shipped goods with a courier that offers included liability, and your shipment is potentially lost or is damaged, please get in touch with Easyship directly by completing this form as soon as possible. We will process your claim with the courier. You will need to contact Easyship no later than 30 days after the shipping date to raise a claim; otherwise, the courier will not accept it.
2. Processing: Easyship will forward your claim to the courier for investigation.
3. Outcome: Claims take 25-30 days to process. Easyship will inform you of the result.
Note: On average, only 15% of the claims are accepted, and courier investigations are automatically closed (and, thus, the claim rejected) after 30 days if the courier does not acknowledge the loss or damage. If this occurs, Easyship is not liable, and we cannot challenge the carrier's decision.
No Liability Courier
For couriers without liability, neither Easyship nor the courier can compensate for delayed, damaged, or lost parcels. These services are often low-cost and use Postal or Hybrid services.
Recommendation: For valuable or essential goods, consider adding our Premium Insurance.
Shipping can be unpredictable, but understanding your options and the process for filing claims can help you navigate these challenges more effectively.