With Easyship, you can easily create domestic return labels for customers who need to send back products. Below is a step-by-step guide on how to use this service. Note that all generated return labels are drop-off only.
Supported Countries and Couriers
Easyship offers prepaid domestic return shipments available in some the following countries:
- US: USPS, UPS
- Canada: Purolator
- Australia: Couriers Please, TNT, Sendle, DHL
- Singapore: Qxpress, Ninja Van
- Hong Kong: SF, HKPost
- UK: DPD, Hermes
How to Create Domestic Return Labels
1. Go to Manage Shipments > All on the left-hand column of your Easyship Dashboard. Use the search feature to find the shipment you're looking for. For assistance with using filters, refer to the related guide.
2. Once you find the shipment, click Actions on the far-right side and select Create Return Label.
3. Confirm the return address, weight, and dimensions of the parcel. If your customer is returning part of the order or shipping in a different box, ensure to revise the dimensions and weight by clicking Edit.
4. Once everything is correct, click on the updated shipment and click Pay.
5. Then click Confirm.
6. After payment, you can email the return shipping label to your customer. Double-check the email address before sending. If needed, you can resend the email or download the label from the Manage Shipments or Returns section.
So, your customer has received a return label - what’s next?
Once your customer receives the label, instruct them to print it and attach it to the box. They can then drop it off at their local postal depot. Pickup services are not available for prepaid domestic return labels.
Create Return Labels for External Shipments
If the original shipment wasn’t created through Easyship, you can manually create a return label. Start by creating a Basic shipment on Easyship, using the return address as the destination and your customer's address as the origin. For international returns, labels can be created if the country is supported by pre-negotiated rates.