On Easyship, you can seamlessly create domestic return labels for customers who wish to send back an order/product. This article provides a complete walk-through on how to use the service. Note that generated return labels are drop-off only.
Supported Countries and Couriers
Domestic return shipments are available for the following countries and couriers:
- US (USPS)
- Australia (Couriers Please / TNT / Sendle / DHL)
- Singapore (Qxpress / Ninja Van)
- Hong Kong (SF / HKpost)
- UK (DPD / Hermes)
Creating a prepaid return label is easy and can be done in a few simple steps. Such a system allows you to offer an easy return shipping solution to all your domestic customers.
Create Domestic Return Labels
Step 1: Navigate to the Manage Shipments > All section on the left-hand column of the Easyship Dashboard.
If you know what shipment you're looking for, you can use the search feature at the top of the page.
For instructions on using the Filters feature, refer to this guide.
Step 2: Once you've located the shipment, click on the three dots on the far right-hand side of the shipment.
Step 3: In the top right-hand corner of the page, in the "Destination Information" section, click "Create Return Label".
Step 4: In this step, you will be able to confirm the return address, the weight of the parcel, and the dimensions. Check that all the details are accurate and click the Pay button. Please note that if your customer is only returning part of the order or shipping it in a different box, it's good to revise the dimensions and weight to reflect this.
Step 5: Once paid, you can send the return shipping label to your customer via email. Double-check that the email address is accurate and click the Send button.
If you ever need to resend the email or download the label yourself, you can do so from the shipment details found in the Manage Shipments section. Locate the shipment and click on the three dots in the right-hand column.
So, your customer has received a return label; now what?
Please instruct that they print out the shipping label and attach it to the box. From there, the customer can bring the box with the affixed label to their local postal depot and drop it off. Pick-up services are NOT available for prepaid domestic return labels.
Create Return Labels For Outside Shipments
If you didn't create the shipment through Easyship, there is a workaround, though it may require manual work.
You can create a Basic shipment on Easyship, adding the return address as the destination and your customer's address as the origin. If it is an international return, you may also be able to create a label so long as it is a supported country for pre-negotiated rates.