Easyship offers third-party insurance via our insurance partner, Insureship.
If you've purchased insurance, you can file a claim directly through your Easyship Dashboard.
To learn how you can purchase insurance at checkout, visit this link.
Claiming Through the Easyship Dashboard
To file a claim, insurance must have been purchased before shipment generation. You can easily identify insured shipments by the shield icon and filter them by 'Premium Insurance' to locate those eligible for claims.
An easy way to locate all insured shipments is by Filtering shipments with Premium insurance to view the shipments that are eligible for claims.
When ready to file, click on the Actions dropdown next to the relevant shipment, select Insurance section, and select File a Claim.
You’ll be prompted to specify whether you're claiming for damaged/missing items or a never delivered shipment.
Lost Shipments
For lost shipments, select Never Delivered.
If the shipment is not yet within the eligible claim window, you will not be able to file a claim until you are eligible.
If you're within the claim window, you’ll be asked to provide a detailed description of why you believe the shipment is lost, including whether the recipient has confirmed the loss. This information helps Insureship evaluate your claim.
You will also be required to upload the following documentation before submitting your claim:
A copy of the original invoice (proof of value)
A product URL
Communication from the buyer confirming non-receipt
Once completed, submit your claim, and Insureship will follow up with the next steps. If a claim has been approved, you will be notified through email and the claim will be paid to the account nominated in your Insurance settings.
Damaged or Missing Items
For damaged or missing items, select the specific items, describe the issue, and upload any supporting photos or documentation. Clear, detailed evidence is crucial for a successful claim.
You’ll be prompted to upload one of the following documents:
A copy of the original invoice (proof of value)
A product URL
Communication from the buyer
A video showing the damage
Photographs of the damaged item
These documents are now required upfront in order to proceed with submission.
Once all details are correct, you can confirm and submit your claim. The claim will now be filed and will be processed by our agents. Insureship may reach out if any additional documentation is needed.
Claiming the Policy Created Through Easyship Insurance API
Both Easyship label buyers and non-Easyship label buyers can use the portal. Non-Easyship users will need their Policy ID and email address to access their claim.
Insurance claims are submitted through the Easyship Claims Portal at claims.easyship.com.
The user lands a screen where they can select the type of claim (damaged or lost). The screen looks something like this.
In case of any damage, the user is requested to describe the situation, upload photos, and confirm the damage.
For a damage shipment, you’ll need:
- A statement from the receiver confirming the loss
- The sales invoice
- The product URL where the item was sold
- Photos or other media showing the damage
Once the user has described the issue, all the above mentioned attachments can be uploaded by clicking on UPLOAD PHOTOS.
In case the shipment was never delivered or is lost, the user will not be asked to upload images. They are only required to fill in the description.
For a lost shipment, you’ll need:
- A statement from the receiver confirming the loss
- The sales invoice
- The product URL where the item was sold
Once the information has been furnished, the user lands on the claim summary page.
Review Time: Claims will be reviewed within 5 to 7 business days. If additional documents are requested, an extra 3 business days may be added to the review period.
Once a claim is settled:
- Easyship/API users: The payout is credited directly to their Easyship wallet.
- Non-Easyship buyers: You’ll receive an email requesting your bank account details so the payout can be processed.
Claims Requirements and Timelines
Claims must be filed within 90 calendar days from the date of shipment. Below are the conditions under which claims can be submitted.
Lost Shipments:
- Domestic Shipments: File after 20 calendar days from the last tracking update.
- International Shipments: File after 30 calendar days from the last tracking update.
Damaged Shipments:
- Claims for damaged items can be filed immediately upon discovery. In cases where the shipment is still stuck in transit and you are notified of the damage by the courier, kindly reach out to support@easyship.com.
When filing a claim, you'll need:
- A completed Online Shipping Insurance Services claim form (completed automatically via the Easyship dashboard)
- A copy of the original invoice to the consignee or from the shipper
- A signed and dated statement from the consignee or receiving party
- Proof of damage (if applicable) and any additional documentation requested
Coverage does not include handling fees and insurance fees. Any damaged property for which payment or replacement costs have been made must, on request, be returned to the underwriters. Failure to retain the damaged property until the claim is settled will result in rejection.
For more details, visit our Policy Coverage Terms.