Easyship offers third-party insurance via our insurance partner, Insureship.
If you've purchased insurance, you can file a claim directly through your Easyship Dashboard.
To learn how your customers can purchase insurance at checkout and file claims directly, visit this link.
In this article:
Claiming Through the Easyship Dashboard
To file a claim, insurance must have been purchased before shipment generation. You can easily identify insured shipments by the shield icon and filter them by "Premium Insurance" to locate those eligible for claims.
An easy way to locate all insured shipments is by Filtering shipments with Premium insurance to view the shipments that are eligible for claims.
When ready to file, click the three dots next to the relevant shipment, navigate to the Insurance section, and select File a Claim.
You'll be prompted to specify whether you're claiming for damaged or missing items or a never-delivered shipment, as each process is different.
Lost Shipments
For lost shipments, select Never Delivered.
If the shipment is not yet within the eligible claim window, you will not be able to file a claim until you are eligible.
If you're within the claim window, you’ll be asked to provide a detailed description of why you believe the shipment is lost, including whether the recipient has confirmed the loss. This information helps Insureship evaluate your claim.
Once completed, submit your claim, and Insureship will follow up with the next steps.
Once the claim has been submitted, agents may request additional documentation in order to process your claim. Examples include:
- Copy of original invoice for proof of value
- Statement from buyer indicating they haven't received the package or that it arrived damaged
- Photographs to show the damaged item
You will be notified via email and will be required to provide additional information directly through the Easyship app.
If a claim has been approved, you will be notified through email and the claim will be paid to the account nominated in your Insurance settings.
Damaged or Missing Items
For damaged or missing items, select the specific items, describe the issue, and upload any supporting photos or documentation. Clear, detailed evidence is crucial for a successful claim. Once submitted, our agents will process the claim, and Insureship will reach out if additional documentation is needed. The supporting evidence helps Insureship evaluate the validity of the claim and evidence should clearly show the issue and include identifying information such as shipping documentation.
Once all details are correct, you can confirm and submit your claim. The claim will now be filed and will be processed by our agents.
NOTE: Buyers who have purchased insurance from our client's platform and are not Easyship customers can file a claim here.
Claims Requirements and Timelines
Lost Shipments:
- Domestic: File a claim after 20 days or 14 days from the last tracking update.
- International/APO/FPO: File a claim after 30 days or 14 days from the last tracking update.
Damaged Shipments:
- Claims can be filed immediately upon receipt of the package and must be submitted no later than 90 days from the shipment date.
When filing a claim, you'll need:
- A completed Online Shipping Insurance Services claim form.
- A copy of the original invoice to the consignee or from the shipper.
- A signed and dated statement from the consignee or receiving party.
- Proof of damage (if applicable) and any additional documentation requested to substantiate the loss.
Coverage does not include handling fees and insurance fees. Any damaged property for which payment or replacement costs have been made must, on request, be returned to the underwriters. Failure to retain the damaged property until the claim is settled will result in rejection.
For more details, visit our Policy Coverage Terms.