Easyship offers third-party insurance via our insurance partner, Insureship.
If you've purchased insurance, you can file a claim directly through your Easyship Dashboard.
To learn how you can purchase insurance at checkout, visit this link.
In this article:
Claiming Through the Easyship Dashboard
To file a claim, insurance must have been purchased before shipment generation. You can easily identify insured shipments by the shield icon and filter them by 'Premium Insurance' to locate those eligible for claims.
An easy way to locate all insured shipments is by Filtering shipments with Premium insurance to view the shipments that are eligible for claims.
When ready to file, click on the Actions dropdown next to the relevant shipment, select Insurance section, and select File a Claim.
You’ll be prompted to specify whether you're claiming for damaged/missing items or a never delivered shipment.
Lost Shipments
For lost shipments, select Never Delivered.
If the shipment is not yet within the eligible claim window, you will not be able to file a claim until you are eligible.
If you're within the claim window, you’ll be asked to provide a detailed description of why you believe the shipment is lost, including whether the recipient has confirmed the loss. This information helps Insureship evaluate your claim.
You will also be required to upload the following documentation before submitting your claim:
A copy of the original invoice (proof of value)
A product URL
Communication from the buyer confirming non-receipt
Once completed, submit your claim, and Insureship will follow up with the next steps. If a claim has been approved, you will be notified through email and the claim will be paid to the account nominated in your Insurance settings.
Damaged or Missing Items
For damaged or missing items, select the specific items, describe the issue, and upload any supporting photos or documentation. Clear, detailed evidence is crucial for a successful claim.
You’ll be prompted to upload one of the following documents:
A copy of the original invoice (proof of value)
A product URL
Communication from the buyer
A video showing the damage
Photographs of the damaged item
These documents are now required upfront in order to proceed with submission.
Once all details are correct, you can confirm and submit your claim. The claim will now be filed and will be processed by our agents. Insureship may reach out if any additional documentation is needed.
NOTE: Buyers who have purchased insurance from our client's platform and are not Easyship customers can file a claim here.
Claims Requirements and Timelines
Claims must be filed within 90 calendar days from the date of shipment. Below are the conditions under which claims can be submitted.
Lost Shipments:
- Domestic Shipments: File after 20 calendar days from the last tracking update.
- International Shipments: File after 30 calendar days from the last tracking update.
Damaged Shipments:
- Claims for damaged items can be filed immediately upon discovery. In cases where the shipment is still stuck in transit and you are notified of the damage by the courier, kindly reach out to support@easyship.com.
When filing a claim, you'll need:
- A completed Online Shipping Insurance Services claim form (completed automatically via the Easyship dashboard)
- A copy of the original invoice to the consignee or from the shipper
- A signed and dated statement from the consignee or receiving party
- Proof of damage (if applicable) and any additional documentation requested
Coverage does not include handling fees and insurance fees. Any damaged property for which payment or replacement costs have been made must, on request, be returned to the underwriters. Failure to retain the damaged property until the claim is settled will result in rejection.
For more details, visit our Policy Coverage Terms.