How to Compare Courier Services

When creating a shipment, Easyship will display a list of couriers available. You can choose to sort the available couriers based on the following details. 

We'll Cover:

The courier comparison page will be visible at the 3rd step of the Create Shipments section of the dashboard, or when Getting a Quote.

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Our Picks

Our picks will represent the best value for money solutions sorted in order with the best value shipping solution at the very top. You identify our best value, cheapest and fastest pick as they will be labeled accordingly. More on how Easyship identifies the Best Value option: How We Choose the Best Courier Service

Delivery Time

Sort your shipping options from fastest to slowest by clicking on the downward arrow next to "Delivery Time". Note that these are not the estimated delivery times provided by the courier. These delivery times are based on Easyship’s historical data of the courier's performance from the provided origin country to the provided destination country. These calculations are a percentage that is based on the number of successful deliveries.

Example:

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The fastest pick has an expected delivery of 1 -2 working days. This means that historically:

50% of all parcels with this courier have been delivered within 1 working day.

90% of all parcels with this courier have been delivered within 2 working days or less.

Note: that working days do not include weekends or holidays. The delivery lead times are estimations and do not factor in potential delays in transit. 

Tracking

Sort your shipping options based on the quality of tracking. The rating will identify the quality of the tracking service provided by the courier. Tracking Ratings closely tie into reliability, and we suggest choosing a service that matches customer expectations. Lower priced services correlate to lower tracking ratings. 

Excellent: Excellent tracking covers all the steps of transit (from pick-up to arrival/departure at customs, to the delivery at the final destination) allowing you to closely monitor your parcel while reducing the risk of loss or return.

Regular: Door-to-Door tracking that covers major milestones or events along the way whenever the parcel is scanned. This is the most common type of tracking available with regular shipping services.

Basic: Much less detailed than Regular tracking. Expect to be notified of only two events: the departure of your parcel (usually a notice that it's been picked up or dropped off) and the arrival. You will not receive any updates on your parcel while it is in transit. With basic tracking, neither the Courier nor Easyship will be able to provide any additional information between scans. If a shipment has passed 10 business days from the expected delivery date without an update, please raise an insurance claim. 

Limited: Refers to all services that register a few tracking events during transit. Coverage ends before the shipment has been handed over to the destination service for the final mile delivery, meaning that the last tracking event could be the arrival at customs. It may not tell you when the package was dispatched at the destination country, or what day and time it was delivered to the destination address. If a shipment has passed 10 working days over the expected delivery date, please reach file an insurance claim. Please note that very few couriers with limited tracking provide liability or insurance for lost parcels.

No tracking: You will not receive any tracking number or updates on your parcel's journey. For No tracking, there is no investigation or claim that can be made in case the shipment does not arrive within the expected delivery time.

Rating

Sort your shipping options by a rating that is based on the experience of consignees who have received shipments created by Easyship users. 

In Settings > Customer Emails on the Easyship Dashboard, you can choose to allow Easyship to send a short survey to your recipients once a delivery has been made. The configuration can be located on the bottom of the page. 

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Service Options

Sort your shipping options based on the available handover options. This section displays the different service options available for handing your parcel off to the courier.

Paid Pickup: The courier will pick up the parcel at your specified pickup address. There will be an additional charge for this service that is displayed in the next section. You can have your customer absorb the pickup fee directly at the checkout by configuring store settings.

Free Pickup: The courier will pick up the parcel at your specified pickup address, and there will be no additional charges.

Drop Off: You will drop the parcel off at one of the listed drop-off locations. Please note that only the listed locations will be able to accept the parcel. For Drop-Off parcels, the listed locations are the only allowed drop-off locations.

Total Cost

Sort your shipping options based on the total cost that will be paid to Easyship at the payment screen.

Remarks 

Here we will show some added remarks which can be important to take note of. For example, if the courier does not provide any delivery status update or if pickups can’t be scheduled on a certain day due to a holiday. Note that you are not able to sort on Remarks.

Tax & Duty

This section displays the Taxes & Duties amount that will need to be paid for an international shipment.

As the sender, you can choose to cover charges or have them paid by your recipient upon delivery.

If you choose to cover the Taxes & Duties, Easyship guarantees that there will be no additional hidden charges incurred provided that the shipment has been declared correctly and accurately. For shipments where the recipient shall pay these charges, Easyship provides an estimate of the total charges due. The actual charges may differ depending on the courier and the destination country.

Contact support@easyship.com if you have any questions. 

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