Once your store is connected and your products are saved, it's time to sync your orders and start creating shipments.
Syncing orders can be done in the Shipments > To Ship section of the dashboard. If you are on a paid plan, you can set up auto-sync in Store Settings.
Note: For Shopify stores, orders sync at the Fulfillment Order (FO) level. If a Shopify order is split into multiple FOs, each one syncs as its own separate, numbered shipment (e.g. 1/3, 2/3, 3/3).
In this article:
How to Sync Orders from your Store
1. Navigate to Shipments > To Ship, and click Add Shipments > Connect a Store. The Connect a Store option will appear once your store is successfully integrated.
2. Your orders will sync. Select the ones you wish to fulfill and click Create to generate the shipment.
For more details, read the guide: How to Create Shipments on Easyship.
FAQs
Can I sync orders immediately after integrating my store?
When you connect your store, there are important steps that need to be followed before syncing and fulfilling orders. For Easyship to work on Auto-Pilot, make sure you have synced your products and saved boxes. This ensures correct dimensions and weights are assigned to your orders automatically.
What if an unfulfilled order doesn't sync?
Orders must be fully paid and unfulfilled to sync. For Shopify users, orders sync at the Fulfillment Order (FO) level: if an order has multiple FOs, each one creates its own shipment in Easyship. If an FO has already synced to Easyship, it won't sync again. You can adjust sync parameters in Sync Settings. If syncing issues persist, contact support with screenshots of your unfulfilled, paid orders.
My Shopify order has 3 Fulfillment Orders (Shopify automatically split it into 3) — will I see 3 shipments in Easyship?
Yes. Each Fulfillment Order syncs as its own shipment, numbered to show its place in the sequence — for example, 1/3, 2/3, and 3/3.
I see shipment 2/3 — where's 1/3?
It hasn't disappeared. It may have synced earlier or already moved to Label Purchased status. Check your shipments list for other shipments with the same order reference to find it.
For further assistance, reach out to support@easyship.com.