TikTok Shop is an e-commerce tool that allows merchants to sell products to customers directly within the TikTok app. This article covers how to connect your TikTok Shop store with Easyship.
About this Integration
With TikTok Shop connected to Easyship, you will be able to:
- Sync orders directly from your store and customize sync criteria.
- Download products directly.
- Automatically mark orders as fulfilled when a label is generated. The tracking number will sync to the order profile.
Before We Get Started
To successfully connect your TikTok Shop store to our Easyship platform, you will need to have an active TikTok Shop US or UK Seller Account. Only US-based and UK-based TikTok Shop seller accounts can be connected.
Please ensure that you have at least one default warehouse defined in your TikTok Shop Seller Center account, and that you have configured your Shipping Options set to Shipped by Seller as the preferred option. Click here for step-by-step instructions.
Note that the current TikTok Shop Seller Account dashboard interface might look slightly different from some of the screenshots and videos below, however, the core features and functionality should be the same. If you have any issues, please contact us at support@easyship.com to resolve them.
Connecting Your TikTok Shop Store to Easyship
1: Navigate to Connect > New Integration. From the list of Easyship integrations, select the TikTok logo.
2: Click Authenticate. You'll be redirected to TikTok Shop Seller Center to verify the integration.
3: First, select your account type (North America seller > United States or United Kingdom) and click Next. On the Install step, select "Unlimited" for Duration, enter your email address (phone is optional), and click "Confirm to Install". Lastly, on the Authorize step, select "Authorize" at the bottom of the page.
4: Once back on Easyship, add default information and click Finish Setup.
5: Congratulations, your TikTok Shop store is connected! You can adjust your Order Sync settings, such as "Sync Window", "Auto-Sync", and "Excluded Countries" from your store settings page.
Configuring Your TikTok Shop Settings to Fulfill with Easyship
1: In TikTok Seller Center, go to Account Settings > Warehouse Settings, and add at least 1 warehouse (see TikTok help article for more details).
2: In TikTok Seller Center, go to Shipping > Shipping Options, and select the relevant warehouse tab from the top of the page. Then make sure to set Shipped by Seller as Preferred. Click on Manage shipping fee template to adjust the shipping fees that buyers will see during checkout.
Other Important Notes about the Integration
Syncing Packages vs. Orders from TikTok Shop
We sync the ‘order-level’ details. When a buyer places an order for a product from your TikTok Shop store, the order will appear under Orders > Manage Orders in your TikTok Shop Seller Center.
Easyship will sync the ‘order-level’ details from TikTok Shop. Due to TikTok API limitations, the split and combined settings of the orders will be ignored. Instead, please split and merge shipments on Easyship directly Refer to How to Split Shipments & How to Merge Shipments. Then, you can quickly review shipping rates and purchase a label for that shipment in the Easyship dashboard.
The shipping label details (such as selected shipping carrier and tracking number) will get synced back to TikTok Shop, and the split/merge information will overwrite the settings on TikTok.
Splitting & Combining Orders
Splitting and merging shipments must be made within Easyship. Splitting and combining orders set on TikTok Shop Seller Center will be ignored when syncing orders and overwritten by the split/merge settings on the Easyship dashboard.
Supported Shipping Carriers
TikTok Shop US and TikTok Shop UK have a limited set of supported shipping carriers, so Easyship recommends that you only purchase shipping labels in the Easyship dashboard from couriers that are also supported by TikTok Shop.
If you do choose to purchase a shipping label from an unsupported shipping carrier, then please note that the fulfillment details will not successfully update automatically for that order/package in the TikTok Shop Seller Center. You may need to contact TikTok Shop support in order to work around this limitation.
Domestic Shipments Only
TikTok Shop only supports domestic shipments at this time. UK and US TikTok Shop sellers are not allowed to ship packages internationally. Please follow TikTok Shop's seller terms and conditions when shipping via Easyship.