Account-Related Support & Troubleshooting

This guide helps you manage and troubleshoot your Easyship account, from login issues to customization and notifications.

Unable to Login

If you're experiencing login issues, try these steps:

1. Use Incognito Mode.
2. Clear cache and cookies.
3. Use the "Forgot Password" option.
4. Contact support with a screen recording of the URL.

Account Deletion

Considering deleting your account? Contact our support team to resolve any concerns. If you wish to proceed, follow our Account Closure Guide.

Customizing your Account

Explore options to personalize your account:

• Branded Tracking Page
• Branded Tracking Emails
• Company Logo
• Social Media in Emails
• Packing Slips

Printing Options

Check out Label Printing Options for your shipping needs.

Adding/Removing Members

Easily manage team members by following this guide. Ensure each member uses a unique email address.

Profile Management

• Change Email/Password: Navigate to Account > Profile > Change Email/Change Password.
• Change Mobile Number: Update your mobile number in Profile settings.

Notifications

Manage notifications by visiting this guide.

For more information, contact support@easyship directly.