Manage Shipment

Pickups

• DHLeCommerce One Day
• Toll Australia Pickups
• Fastway Australia Pickups
• UPS Australia Pickups
• Sendle Pickups
• Reschedule Pickup / Schedule a different pickup

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Rejected Labels

• Rejected Labels

Understanding Manage Shipment

• How to Edit an Order
• How to split orders
• Split or Merge Orders
• Label Pending
• Shipments (Pending Pickup Confirmation)

Tracking

• How to track your SF Express shipment
• How to track your HK Post shipment
• DHL Ecommerce Tracking
• Exception Status of Shipment
• Different Tracking Quality Available

Shipping Docs

• How to print documents
• Australia Post Order Summary Report
• Courier denied picking up the parcel
• Label Printing Options
• Required Documents to include in shipment
• Packing Instruction

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Cancel Shipment

• Cancel Shipment
• Refund
• Return Shipment

Shipment Status

• Lost/Damaged Parcels - Carriers without Liability
• Courier Contact (AU)
• Courier Contact (HK)
• Courier Contact (SG)
• Courier Contact (US)